Question 1

What time do you arrive for setup?

Accepted Answer

We aim to arrive 1 hour before the scheduled start time of your event to set up the booth and ensure everything is in place for a smooth experience. This setup time allows us to ensure that the booth is fully operational, all props and backdrops are arranged, and any necessary adjustments are made. If you require additional setup time or have specific requests, please let us know in advance so we can accommodate your needs.

Question 2

Does the price include all taxes and fees?

Accepted Answer

The prices listed for our packages and add-ons do not include taxes or additional fees. Applicable taxes will be added to the final invoice based on local tax rates. Additional costs may apply for optional add-ons and specific services, such as outdoor setup if a canopy or carpet is not provided. We will provide a comprehensive breakdown of all costs on your invoice before payment is due, ensuring you are fully informed of the total amount.

Question 3

Are you insured?

Accepted Answer

Yes, our photo booth business is covered by general liability insurance, with up to $1 million per incident. This protects against claims of accidental bodily injury (e.g., a guest tripping over equipment) or property damage (e.g., damage to a venue’s property) during events, covering medical costs, legal fees, and damages. A Certificate of Insurance can be provided upon request to meet venue or client requirements, ensuring peace of mind for your event.

Question 4

Do you offer a military discount?

Accepted Answer

Yes! We proudly offer a 20% discount to active-duty military members, veterans, and their families. Just provide valid military identification at the time of booking, and we'll apply the discount to your total. Thank you for your service!

Question 5

Do you charge for delivery, setup, and breakdown?

Accepted Answer

We do not charge any additional fees for delivery, setup, or breakdown of our equipment. This includes transportation of the booth to and from your event location, as well as setting up and dismantling the equipment. However, please note that if your event requires outdoor setup and you do not provide a canopy or carpet, there will be an additional charge to cover these needs. This ensures that your event setup is both safe and professional.

Question 6

What kind of props do you have?

Accepted Answer

We offer an extensive and ever-evolving selection of props to add fun and personality to your event. Our collection includes classic items like mustaches, glasses, wigs, feather boas, and a variety of themed props tailored to specific events, such as special wedding props. We are constantly updating our prop inventory to provide fresh and exciting options. For a personalized touch, customized sign props are available as an add-on, allowing you to create unique messages and designs to fit your event’s theme.

Question 7

What are your backdrop options?

Accepted Answer

We offer a diverse selection of backdrop options to complement your event’s theme and style. Our range includes plain color backdrops, printed designs, and sparkling sequin backdrops. For a truly personalized touch, we also provide custom backdrop options that can be tailored to your specific vision. Additionally, if you have a unique idea in mind, you have the option to create your own custom backdrop to perfectly match your event’s aesthetics.

Question 8

How much is the deposit to book a package?

Accepted Answer

To reserve a package for your desired date and time, we require a 50% deposit. This deposit is non-refundable in the case of cancellation. If you need to cancel or reschedule, please refer to our terms of service and rental agreement for specific details on cancellation and rescheduling policies.

Question 9

Do you have a contract?

Accepted Answer

Yes, we use a formal contract to ensure all details of your booking are clear and agreed upon. We will send the contract to you along with your invoice. Once you receive the contract, you can review, sign it online, and make your payment. This process helps to secure your booking and ensures that all terms and conditions are understood and accepted by both parties.

Question 10

How much space do you need for the setup?

Accepted Answer

To ensure a smooth and comfortable setup, we require specific minimum space dimensions for our packages:

Selfie Booth Packages: A minimum space of 10ft x 10ft is needed to      accommodate the selfie booth, backdrop, table, props, and printer.
360 HD Videobooth Packages: A minimum space of 12ft x 12ft and a height of      at least 8ft is required to fit the 360 HD Videobooth, along with carpets,      stanchions, and LED lighting.

These space requirements help us provide a well-organized and enjoyable experience for your guests. If you have any special layout considerations or need assistance with space planning, please let us know in advance.

Frequently asked questions